USA
CANShipping & Delivery
- ◄How long does shipping take?
- All ParaWild orders in USA & World is fulfilled by Amazon. Please refer to Amazon FAQ for any shipping and delivery questions.
- ◄I live abroad. Can I still order ParaWild accessories?
- We are super excited to offer international shipping. You could order ParaWild accessories on Amazon.
Ordering & Customer Support
- ◄I'm having trouble placing my order. Could you please help?
- For all questions regarding ordering, please refer to Amazon Ordering FAQ or contact Amazon Customer Support
Returns & Exchanges
- ◄What is your return policy?
- All returns in USA and the rest of the World are handled by Amazon. Learn more about Amazon Return Policies
- ◄What can I return?
- You may return most new, unopened items sold and fulfilled by Amazon within 30 days of delivery for a full refund. During the holidays, items shipped by Amazon between November 1st and December 31st can be returned until January 31st.
- ◄When will I get my refund?
- Usually in about 2-3 weeks. Most refunds are fully refunded in 3-5 days after Amazon receive and process your return. Learn more about Amazon Return Estimates
- ◄Does ParaWild offer replacements and exchanges?
- Yes, you can create replacement and exchange orders from this page by clicking Return Items and following the instructions. If you received a damaged or defective item, Amazon will ship you a replacement of the exact item. If you would like to exchange an item for another, you can exchange for a different size or color or for an item in your Cart. Learn more about Replacement Policy
Product Knowledge
- ▼How do ParaWild ears/horns/mohawk/fin actually attach?
- Our furry helmet accessories attach with industrial velcro for a super secure fit that’s flexible and easy to take on and off.
- ◄Do ParaWild horns/ears/mohawk/fin work with any helmet?
- Yes! You can use almost any helmet.
- ◄How well will ParaWild accessories stay on? In snow/rain/wind?
- Our velcro has been tested up to speeds of 165mph as well as freezing temperatures without a flaw! If they get caught in the rain or snow, just rinse and gently hand-wash if needed.
- ◄Can you move ParaWild ears/mohawk/fin/horns from one helmet to the next? How are they reused?
- Please keep the velcro backing when you first attach the sticky side to your helmet in a safe place. The sticky velcro will peel off cleanly from your helmet after use and you can store it and reuse later, or stick onto another helmet. Should you need another sticky velcro, please email us and let us know!
- ◄I need another velcro, can I get one sent?
- Please email us with any requests.
- ◄I rode my bike through a mud pit - how do I clean these?
- Our furry attachments are hand-clean only. Just hand clean with a laundry soap, squeeze gently, and air dry.
- ◄Do these fit both adult and children helmets?
- Yes! These fit all kinds of helmets and all sizes. Check our photos for references but there is only one size.
Wholesale
- ◄I’d like to ask about wholesale/team events/partnerships.
- Please emails us at sales@parawild.com with any enquiries, large orders have a great discount and we would love to help you out!
